Help - Contact Support

Unable to find the answers to your questions in any of the above help categories? Please contact eBook support with a detailed description of your problem or question. Please include the following information in your correspondence:

• Library card number
• Title(s) of problem download(s)
• Have you been successful before in what you are currently trying to do? If so, what changes have been make to the computer since the last time you were successful?
• Steps to reproduce the problem (in as much detail as possible)
• Exact text of any error message (screen shots are helpful)
• eBook reader or audio book/music player software version (this information can typically be found under Help > About.)
• Operating system (Windows Vista, Windows XP, Windows 98 SE, etc.)
• Internet browser and version (Internet Explorer 7.0, Firefox 2.0, etc. In most browsers, find this under Help > About.)
• If applicable, device type and operating system